Privacy policy
tourist residence **** in the heart of the bay of Santa Giulia
Our
Privacy Policy
Published on 16/06/2022
Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://www.costa-nera.com/en (hereinafter the "Site") and to all relationships, whether or not they exist between SAS AXG and its customers and partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. SAS AXG ensures the protection of users' personal data in accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information that we collect about you when you browse our Site. We therefore undertake to respect the confidentiality of the personal information we collect in accordance with the terms and conditions described below. Our users will find in this "Privacy Policy" the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection and the security measures taken to protect their personal information. Personal information" or "personal data" means any information that can identify a user, such as: surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc., that can be used to identify the user.
Through the Site, SAS AXG may collect the personal data of any person sending a question to SAS AXG via the "Contact" section of the Site, booking a holiday online or subscribing to the Site's newsletter. The collection and processing of personal data transmitted by the user to SAS AXG are subject to the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (RGPD: no. 2016-679).
The Site provides you with a form enabling you to invoke your rights relating to the protection of your privacy. Simply click on the following link:
https://www.costa-nera.com/en/your-privacy-rights.
Please read this "Privacy Policy" carefully in conjunction with SAS AXG's "Cookies Policy".
SAS AXG may collect and process personal data, as set out below, when you fill in a contact form or other form on our website https://www.costa-nera.com/en.
In addition, SAS AXG automatically collects anonymous information about your use of our Site and its services. For example, SAS AXG will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, and your IP address. We cannot identify you on the basis of this data, but it does allow SAS AXG to compile statistics about website usage and audience and to send more targeted communications. The personal information we collect is collected through the methods described below in section "2 - Methods of collecting personal data".
Your personal data is collected using the following methods:
The personal data collected by SAS AXG is therefore expressly and voluntarily provided by you.
https://www.costa-nera.com/en may process all or part of the data collected in order to :
SAS AXG is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of SAS AXG services and their optimisation.
For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the person responsible for processing personal data is: Xavier Gour.
As the party responsible for processing the data it collects, https://www.costa-nera.com/en undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospective customers and clients, once their consent has been obtained, with full information on the processing of their personal data and to maintain an accurate data processing register.
Whenever the Site processes personal data, SAS AXG takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.
https://www.costa-nera.com/en undertakes not to process, host or transfer information collected on its customers to a country outside the European Union or recognised as "non-adequate" by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: no. 2016-679).
The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for SAS AXG to disclose your personal information to third parties, the third party will be required to use your personal information in accordance with this Privacy Policy. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS AXG may disclose your personal data:
The Site undertakes to take all necessary precautions to preserve the security of the information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://www.costa-nera.com/en, the latter must inform the customer as soon as possible and inform him/her of the corrective measures taken. Furthermore, the Site does not collect any "sensitive data".
The User's personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of this "Confidentiality Policy", such as :
Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to the data of Users of https://www.costa-nera.com/en are mainly our customer service agents.
In all other cases, SAS AXG will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorisation in this respect and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees in terms of confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section "8 - Rights relating to the protection of your privacy".
Except where a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, SAS AXG will retain your personal data for a period of 5 years for SAS AXG customers in order to achieve and fulfil the purposes as described in the "Privacy Policy" statement, under point "3 - Use of personal data".
In accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (RGPD: no. 2016-679), users of the Site may invoke their rights relating to the protection of privacy, as set out below:
As soon as the Site becomes aware of the death of a User and in the absence of instructions from the User, SAS AXG undertakes to destroy the User's data, unless its retention is necessary for evidential purposes or to comply with a legal obligation.
If the User wishes to be able to exercise these rights on the Site, you may send us a notice informing us of the right(s) you wish to have applied to the use of your personal data. You may exercise these rights free of charge by contacting Xavier Gour, in his capacity as Manager, by e-mail at contact@costa-nera.com, or by post at SAS AXG, Baie de Santa Giulia - 20137 Porto-Vecchio, specifying in the subject line of the e-mail or post "Rights relating to the protection of your privacy" or by completing the request form at the following address: https: //costa-nera.diadao.dev/en/your-privacy-rights.
In this case, the User must indicate the personal data that he/she would like https://www.costa-nera.com/en to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on SAS AXG by law, in particular with regard to the retention or archiving of documents.
In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins about our services or advertisements, you may unsubscribe at any time by clicking on the "unsubscribe" button at the bottom of any e-mail from SAS AXG.
SAS AXG undertakes to take reasonable physical, technological and organisational precautions to prevent unauthorised access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.
Data collected and stored via the Site is hosted by an outside company, GHM GESTHOTEL-DANSHIR, which provides
GHM Gesthotel offers a NF525 certified MPS software suite for hotels, restaurants, stocks, seminars and spas.
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security.
If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the user of the Site is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.
SAS AXG is entitled to update this "Privacy Policy" statement by installing a new version on the https://www.costa-nera.com/en website . It is particularly recommended that you regularly consult the website and the relevant page on which the "Privacy Policy" is reproduced, in order to ensure that you are aware of the new terms and conditions.
The Site may contain hypertext links to other websites. In no event shall SAS AXG be responsible for the Privacy Policy or privacy practices of any third party.
By using our website https://www.costa-nera.com/en, you are obliged to accept the present "Privacy Policy" as well as the "Terms and Conditions of Use" by ticking the boxes present when collecting information in order to benefit from SAS AXG's services.
If you have any complaints about the way in which SAS AXG collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of the Site may lodge a complaint with the supervisory authorities and in particular with the Commission Nationale de l'Informatique et des Libertés (CNIL) by following the link below: https: //www.cnil.fr/fr/plaintes
If you have any questions about the "Privacy Policy" or about the way in which SAS AXG collects, uses or processes your personal data, please contact us by e-mail at contact@costa-nera.com, or by post at SAS AXG, Baie de Santa Giulia - 20137 Porto-Vecchio.
Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://www.costa-nera.com/en (hereinafter the "Site") and to all relationships, whether or not they exist between SAS AXG and its customers and partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. SAS AXG ensures the protection of users' personal data in accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information that we collect about you when you browse our Site. We therefore undertake to respect the confidentiality of the personal information we collect in accordance with the terms and conditions described below. Our users will find in this "Privacy Policy" the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection and the security measures taken to protect their personal information. Personal information" or "personal data" means any information that can identify a user, such as: surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc., that can be used to identify the user.
Through the Site, SAS AXG may collect the personal data of any person sending a question to SAS AXG via the "Contact" section of the Site, booking a holiday online or subscribing to the Site's newsletter. The collection and processing of personal data transmitted by the user to SAS AXG are subject to the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (RGPD: no. 2016-679).
The Site provides you with a form enabling you to invoke your rights relating to the protection of your privacy. Simply click on the following link:
https://www.costa-nera.com/en/your-privacy-rights.
Please read this "Privacy Policy" carefully in conjunction with SAS AXG's "Cookies Policy".
1 - Collection of personal data
SAS AXG may collect and process personal data, as set out below, when you fill in a contact form or other form on our website https://www.costa-nera.com/en.
- Last name
- First name
- Title
- Postal address
- E-mail address
- Landline/mobile phone number
- Comfort details
- Bank details (deleted 48 hours after check-out)
- Information concerning your use of the Site such as IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the Site.
In addition, SAS AXG automatically collects anonymous information about your use of our Site and its services. For example, SAS AXG will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, and your IP address. We cannot identify you on the basis of this data, but it does allow SAS AXG to compile statistics about website usage and audience and to send more targeted communications. The personal information we collect is collected through the methods described below in section "2 - Methods of collecting personal data".
2 - Methods of collecting personal data
Your personal data is collected using the following methods:
- Working with SAS AXG
- Visiting the https://www.costa-nera.com/en website
- Creating a customer account
- Contact form(s)
- The quote request form
- Your use of SAS AXG services
- Verification of your identity
- Subscription to communications and the newsletter (via the Site)
- correspondence with and from SAS AXG
- Exchange of business cards
- Reception and exchanges with the staff of the establishment
- Opinion polls
- Cookies (for more information: "Cookies Policy")
- Competitions
The personal data collected by SAS AXG is therefore expressly and voluntarily provided by you.
3 - Use of personal data
https://www.costa-nera.com/en may process all or part of the data collected in order to :
- Allow navigation on the Site, management and traceability of services ordered by the user.
- Optimise the user experience, quality, management, navigation and content of the SAS AXG website.
- The creation of a customer account and confirmation of this creation.
- Customer/prospect relationship follow-up on bookings.
- The supply of goods and services from SAS AXG.
- Improving customer service and your care needs.
- To contact you by e-mail and/or telephone.
- To conduct satisfaction surveys, studies and optional polls on the Site.
- To send targeted marketing campaigns and advertisements from SAS AXG, updates and promotional offers based on your communication preferences and consent.
- Providing personalised advertising content.
- Sending quotes, receipts and invoices.
- Collecting statistical data.
- To prepare an offer.
- Administering a competition.
- To execute a contract concluded with SAS AXG.
- To prevent and combat computer fraud (spamming, hacking, etc.).
4 - Confidentiality of personal data
SAS AXG is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of SAS AXG services and their optimisation.
5 - Person responsible for collecting personal data
For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the person responsible for processing personal data is: Xavier Gour.
As the party responsible for processing the data it collects, https://www.costa-nera.com/en undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospective customers and clients, once their consent has been obtained, with full information on the processing of their personal data and to maintain an accurate data processing register.
Whenever the Site processes personal data, SAS AXG takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.
6 - Disclosure of personal data to third parties
https://www.costa-nera.com/en undertakes not to process, host or transfer information collected on its customers to a country outside the European Union or recognised as "non-adequate" by the European Commission without informing the customer in advance. However, the Site remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: no. 2016-679).
The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for SAS AXG to disclose your personal information to third parties, the third party will be required to use your personal information in accordance with this Privacy Policy. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS AXG may disclose your personal data:
- To the relevant authorities where SAS AXG is required to do so by law or in connection with legal proceedings or future legal proceedings and to secure and defend our rights.
- When SAS AXG or substantially all of its assets are acquired by a third party, in which case your personal data collected by SAS AXG will be one of the transferred assets.
The Site undertakes to take all necessary precautions to preserve the security of the information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://www.costa-nera.com/en, the latter must inform the customer as soon as possible and inform him/her of the corrective measures taken. Furthermore, the Site does not collect any "sensitive data".
The User's personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of this "Confidentiality Policy", such as :
- The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
- The service provider responsible for creating and maintaining the website, Diadao Productive, digital agency.
Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to the data of Users of https://www.costa-nera.com/en are mainly our customer service agents.
In all other cases, SAS AXG will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorisation in this respect and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees in terms of confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section "8 - Rights relating to the protection of your privacy".
7 - Storage of personal data
Except where a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, SAS AXG will retain your personal data for a period of 5 years for SAS AXG customers in order to achieve and fulfil the purposes as described in the "Privacy Policy" statement, under point "3 - Use of personal data".
8 - Rights relating to the protection of your privacy
In accordance with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (RGPD: no. 2016-679), users of the Site may invoke their rights relating to the protection of privacy, as set out below:
- Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users' data right to block or erase Users' personal data (Article 17 RGPD), where they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited.
- Right to withdraw consent at any time (article 13-2c RGPD).
- Right to limit the processing of Users' data (article 18 RGPD).
- Right to object to the processing of Users' data (article 21 GDPR).
- The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (article 20 RGPD).
- The right to define the fate of Users' data after their death and to choose to whom https://www.costa-nera.com/en should communicate (or not) their data to a third party that they have previously designated.
As soon as the Site becomes aware of the death of a User and in the absence of instructions from the User, SAS AXG undertakes to destroy the User's data, unless its retention is necessary for evidential purposes or to comply with a legal obligation.
If the User wishes to be able to exercise these rights on the Site, you may send us a notice informing us of the right(s) you wish to have applied to the use of your personal data. You may exercise these rights free of charge by contacting Xavier Gour, in his capacity as Manager, by e-mail at contact@costa-nera.com, or by post at SAS AXG, Baie de Santa Giulia - 20137 Porto-Vecchio, specifying in the subject line of the e-mail or post "Rights relating to the protection of your privacy" or by completing the request form at the following address: https: //costa-nera.diadao.dev/en/your-privacy-rights.
In this case, the User must indicate the personal data that he/she would like https://www.costa-nera.com/en to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on SAS AXG by law, in particular with regard to the retention or archiving of documents.
In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins about our services or advertisements, you may unsubscribe at any time by clicking on the "unsubscribe" button at the bottom of any e-mail from SAS AXG.
9 - Protection of personal data
SAS AXG undertakes to take reasonable physical, technological and organisational precautions to prevent unauthorised access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.
Data collected and stored via the Site is hosted by an outside company, GHM GESTHOTEL-DANSHIR, which provides
GHM Gesthotel offers a NF525 certified MPS software suite for hotels, restaurants, stocks, seminars and spas.
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security.
If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the user of the Site is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.
10 - Update of the "Privacy Policy" statement
SAS AXG is entitled to update this "Privacy Policy" statement by installing a new version on the https://www.costa-nera.com/en website . It is particularly recommended that you regularly consult the website and the relevant page on which the "Privacy Policy" is reproduced, in order to ensure that you are aware of the new terms and conditions.
11 - Hyperlinks to other websites
The Site may contain hypertext links to other websites. In no event shall SAS AXG be responsible for the Privacy Policy or privacy practices of any third party.
12 - Consent
By using our website https://www.costa-nera.com/en, you are obliged to accept the present "Privacy Policy" as well as the "Terms and Conditions of Use" by ticking the boxes present when collecting information in order to benefit from SAS AXG's services.
13 - Complaints
If you have any complaints about the way in which SAS AXG collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of the Site may lodge a complaint with the supervisory authorities and in particular with the Commission Nationale de l'Informatique et des Libertés (CNIL) by following the link below: https: //www.cnil.fr/fr/plaintes
14 - Contact SAS AXG
If you have any questions about the "Privacy Policy" or about the way in which SAS AXG collects, uses or processes your personal data, please contact us by e-mail at contact@costa-nera.com, or by post at SAS AXG, Baie de Santa Giulia - 20137 Porto-Vecchio.
